Posted by Michael Main on Jan 2nd 2017
We've gone back and forth on the Flat Rate Shipping options for a few months now. We added it, then removed it, and now it's back. The price though, is increased at the request of RR Donnelly (The company providing this service to you.)
The pricing - when we first negotiated with them, they agreed to a flat rate of $115. Then it was increased to $155, then we decided that it was too much, because even at $155, we were absorbing about $70 of the actual cost. The price is now $225, which is the actual cost with them. For a single cockpit order, UPS/FedEx may still be cheaper (And they remain options at checkout.) But once you start adding in multiple accessories, the flat rate cost may be far cheaper for you.
Customer disappointment - A few customers did not quite understand what they were getting when they chose "Flat Rate Shipping" and that was partially our fault. The word "Freight" should have been used in that wording somewhere, and we've changed our site to now reflect that, including the carrier names that may be used, depending on your location.
Those carriers are R&L Freight and FedEx Freight.
Tracking Information - Freight is different from regular ground shipping via UPS or FedEx. Yes, you'll be able to track your packages, but your tracking information will not be provided right away when your order ships. You'll be notified ASAP by email when this happens though. Complete with how to track, and where.
If you have any questions, or concerns - feel free to drop a message below! I'll answer them directly!
Hi Everyone!Michael Main here, I trust everyone is having a pleasant October with all of this cool air, and a relaxing break from the summers beating sun and high temps. I know our warehouse staff is certainly happy to see this!Some of you (or most of you) might be aware of the new flat rate [...]
Please Note: Obutto Flat Rate Shipping has been discontinued - Click here for details on why.We sent out a survey to everyone a few months back to help us gain some leverage against the shipping carriers to negotiate better rates, we're happy to announce - WE WON! We've cut a deal with DLS Worldwide to offer a flat [...]
The updated triple monitor mount for the Obutto oZone has been pushed back to 8/31/2016 for arrival to our warehouse. The shipment was shipped to LA and is currently in the US, but unsure on when it will be forwarded to our warehouse at the moment. We are working with our freight forwarder to find [...]
Hi Everyone,There are now two version of the triple monitor mount for the Obutto oZone. Depending on when you purchased, only one version of this mount will work for you. The OGCTMM1 is for Obutto oZone cockpits purchased PRIOR to 6-15-2016. The OGCTMM2 is for users who purchased after 6-15-2016 and onward. These [...]
A Quick Update On Your Pre-Order...We'd like to provide you a quick update on the status of your pre-orders. Our two ocean freight containers containing Obutto products arrived to Seattle, WA on 6/29/2016. The containers were unloaded from the vessel too late on June 30th, 2016 to be retrieved by our trucking company. Since [...]
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We get asked often "Can I mount a 55" TV to my Obutto?" or "Im thinking about ordering a R3Volution, can i mount 3x 47" Televisions to this rig?"This always makes us cringe, because we know where this is going. It's kind of a running joke around our offices, imagining some of our customers nose [...]
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